Reference

How wings4d Handles Your Personal Data

When you open an account with wings4d and connect your DANA, OVO, or GoPay wallet, we collect only what we need to run your account and process your transactions.

Account data kept secureWallet info: DANA, OVO, GoPayYour rights, clearly statedData shared only where requiredContact us to request changes

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HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply a layered approach to keeping your account data safe — from how we store it to how long we keep it. Players in Jakarta and across Indonesia who access wings4d on mobile will notice that sessions are protected automatically. Here is how each area works in practice.

Account Security Your login is protected by OTP verification sent to your registered number. Unusual access attempts — like a new device or unfamiliar location — trigger an extra check before your session opens.

Cookies and Session Data We use cookies to keep you logged in across pages and to load the lobby layout your device handles well. You can manage cookie preferences in your browser settings at any time.

Data Retention We keep your account data for as long as your account is active and for the period required by applicable local regulations afterward. Once that period passes, records are deleted or anonymised.

Requesting Changes You have the right to access, correct, or ask us to remove your personal data. Submit your request through live chat or email with your account ID and we will process it promptly.

REACH OUR TEAM

How to Contact Us About Your Data

If you want to review the data we hold on your account, request a correction, or ask us to delete something, our support team handles these requests directly. Reach us through any of the channels below and we will respond as quickly as we can. For wallet-linked queries — such as a DANA or OVO transaction you do not recognise — include your account ID and the relevant transaction reference so we can locate the record fast.

Team online

Live Chat

Open the chat window from your account page. Available around the clock for account and data queries, including wallet verification and transaction history.

Email Support

Send your data request or privacy question to our support email. Include your registered account ID so the team can pull your file without delay.

Account Help Centre

Log into your account and head to the Help section for self-service options — update contact details, review linked wallet info, or flag a data concern directly.

Data We Collect and Why We Use It

wings4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, contact details, and the wallet details you use to fund your account via DANA, OVO, or GoPay. When you make a deposit or request a withdrawal, our system logs the transaction reference, wallet

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type, and amount so we can reconcile your account accurately. We also collect technical data like your device type and session activity to keep your account secure and detect unusual access patterns. Cookies help us remember your login state and display the lobby correctly on your
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mobile browser. We do not sell your personal data to third parties for marketing. Data may be shared with payment processors — including the infrastructure behind DANA, OVO, and GoPay transactions — strictly to complete your requested payment. In some cases, we may be required to
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share data with relevant authorities where local law and eligible regions require it. How long we keep your data depends on your account status and applicable local regulations. You can request a summary of what we hold by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we hear most often about how wings4d handles personal data. If your question is not here, contact our support team directly through live chat or email.

We collect your name, contact details, and the wallet information you use — DANA, OVO, or GoPay — when you register and make transactions. We only collect what is needed to run your account.

We share data only with payment processors needed to complete your DANA, OVO, or GoPay transactions, and with authorities where local law requires it. We do not sell your data for marketing.

Data is kept for as long as your account is active and for the period local regulations require after closure. Once that window passes, your records are deleted or made anonymous.

Yes. Contact our support team via live chat or email, include your account ID, and we will send you a summary of the personal data we hold on your account.

Send a request through live chat or email with your registered account ID and describe what needs correcting or removing. Our team will process your request and confirm when it is done.

Wallet references for DANA, OVO, and GoPay are handled through encrypted payment processor connections. We do not store your full wallet credentials on our servers after a transaction is confirmed.

How wings4d Handles Your Personal Data

Data Handling, Cookies, Security and Retention

How to Contact Us About Your Data

Live Chat

Email Support

Account Help Centre

Your Privacy Questions, Answered

01 What personal data does wings4d collect when I open an account?

02 Does wings4d share my data with third parties?

03 How long does wings4d keep my account data?

04 Can I request a copy of the data wings4d holds on me?

05 How do I ask wings4d to correct or delete my personal data?

06 How does wings4d protect my wallet and payment data?

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